SERVICES POLICIES

All appointments and services are now delivered via a distance format:
 

  • I utilize a program called Zoom, which is an online meeting medium.
     

  • You will need a smartphone, tablet, or computer for your scheduled appointment.
     

  • A private and secure meeting link will be sent to you via email prior to your appointment time.

 

SCHEDULED APPOINTMENTS

  • All services and appointments are conducted via an online communication medium called Zoom. You need a smartphone, tablet, or computer to access Zoom. A specific, private meeting link will be sent to you via email after you schedule your desired appointment and service.
     

  • Please try and adhere to your scheduled appointment time. I strictly adhere to a 24-hour cancellation and re-schedule policy. Please notify me of your cancellation or re-schedule within 24-hours of your scheduled appointment. Otherwise, 100% of your appointment fee will be retained, and no refunds and/or credits will be offered.

 

REPEATED CANCELLATIONS & RESCHEDULES

  • Canceling and re-scheduling the same appointment or service more than three times in a row will result in the severing of our client and provider relationship. Aside from extenuating circumstances such as illness or emergencies, please know that constant cancellations and reschedules will not be tolerated.

 

PAYMENT

  • Payment in full is required prior to the start time of your appointment. When scheduling online, you will submit payment throughout the online booking process.
     

  • Two secure payment methods are offered: Square and PayPal. You can use all major credit cards with either of these methods. Your credit card and banking information is encrypted and secure through Square and/or PayPal.
     

MISCONDUCT

  • I reserve the right to refuse services to any individual that presents inappropriate, exploitive, or suggestive behavior. No questions asked. Payment for the full appointment time scheduled is expected and refunds will not be provided if your appointment or service is terminated. This also applies to classes, workshops, and events.
     

  • In the rare event that I sever our client and provider relationship, you are barred and banned from ordering items via my website's shop, attending workshops and classes, or from booking a service with me again. No exceptions.

 

MINORS

  • I do not accept appointments for minors without the direct consent and presence of a parent and/or guardian. No exceptions.

SHOP POLICIES

 RETURNS

  • Due to the nature of creating handcrafted goods, I do not accept returns on any items. All sales are final. 
     

  • Under no circumstance whatsoever will any item considered custom or made to order be returned or exchanged.
     

  • Please reach out to me within 3 to 5 days upon the arrival of your purchased goods if you are unhappy with anything whatsoever. Communication goes a long way across many aspects, and this is absolutely one of those where communication is key. I want you to be satisfied with your purchase, so please reach out to me immediately if you are not upon the receiving of your item.
     

  • In the rare event that a return is allowed for whatever reason, your original purchase amount will be provided back to you via that of a credit, which can be used for shop items and holistic wellness services.


 

SHIPPING

  • I utilize the United States Postal Service for all of my orders. International orders are also shipped via USPS. All shipments are insured up to $25 of the value of your order. If you desire additional insurance for your order, please contact me directly or provide an additional note at the time of your order. An invoice for additional insurance coverage will be sent to you thereafter.
     

  • A shipping tracking number is provided to you via email for all orders. Please utilize this in the tracking of your item, and turn to it before reaching out to me with questions regarding where your order is in transit.
     

  • As soon as I drop off your order for shipment at the postal office, I no longer have any control over the shipping process. This includes the handling and care of your item(s) ordered. I do a thorough job in packaging all items safely within their packaging, but sometimes, mishandling happens during shipping. I am not responsible for damaged items, missing packages, or delayed deliveries after my initial dispatch of your order.


 

TURNAROUND TIME

  • I pride myself in an incredibly fast processing time on all orders, both custom designs, made to order, and in-stock items. It is not uncommon for me to create your item the same day that you order it and to also mail it out that same exact day. Most orders ship within one business day from the time you place your order.
     

  • Custom Orders: Depending upon the type and intricacy of your custom order's design, I ask that you please allow 7 - 14 days for the completion of your custom order. This allows me time to obtain the required materials if necessary, as well as ample time to communicate back and forth with you about the specifics of your design.


 

PAYMENT

  • Payment is required in full and up-front at the time of obtaining a custom or made to order design. Through many trials and tribulations with deposits and payment plans, the most efficient and most secure way of moving forward with a custom order is for full payment at the time of fully deciding to move forward with your custom order.
     

  • I provide two secure payment methods via my website for all orders: Square and PayPal. You can use all major credit cards with either of these methods. Your credit card and banking information are never seen by my eyes whatsoever. Please know that all information is encrypted and secured through Square and/or PayPal.


 

SIZING

  • Please, please, please do not blindly guess on sizes when placing an order. Sizing instructions and guidelines are provided within photo listings on each necklace and bracelet listing. 
     

  • I will accept items back to be re-sized if so desired, but please know that an additional cost may accrue during this process. Buyer is responsible for return shipping, as well as additional shipping of the item back to you the second time around.

     

REPAIRS

  • I take great pride and caution with all handmade items to ensure that they last a lifetime. However, things happen. In the event that your handcrafted item breaks or needs repairing, I will provide repairs at no additional cost to you for the labor required.
     

  • Shipping and handling, changes, or additional components may accrue additional charges.

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© Ashley Clifton & Clifton's Wellness, 2019

All Rights Reserved. Based in Quitman, Arkansas.

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